Micro Center
Software and Laptop - hp laptop and microsoft office

I purchased a laptop, and within 2 weeks, it wouldn't turn on. So I exchanged it, and tried to exchange the microsoft office software because I know you can't install that on more than 1 computer. Customer service told me I wouldn't need to, that I can call Microsoft and there's a number on the box. I couldn't find a number and the software didn't work. So I went back to microsoft again (for the 3rd time in 2 weeks..) they make me wait and wait just to tell me I will need to return the software. They didn't have to same software I bought anymore, and I needed it that night, so I ended up having to pay 10 dollars more. Then the customer service kid told me I'm so lucky they could return my software. I'm lucky..? I'm the customer he's lucky I wasted my time, money, and gas there. Customer service was horribly rude, I had to explain 4 different people my long story, they kept passing me along to someone else.

Company: Micro Center
Country: USA

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