ToshibaAmerica
Toshiba

I ordered a custom Toshiba computer who stated that it would be delivered in time for my upcoming trip. The day prior to my departure I called and canceled the order and while I was gone they shipped it anyway and my wife unknowingly signed for it. When I returned she told me something that came in the mail and I found it was the computer. I called and wanted to return it and they said no, it was to late. I attempted to load some programs now that I was stuck with it and it would not work so I got a buddy who is good with computers which I am not. He stated that they may have put the wrong OS on it. I called Toshiba and the Tech support confirmed I only had windows 7 premium installed and not 7 Ultimate with xp mode like I ordered and paid for. They stated that it should be an easy fix. Well after several weeks and phones calls they stated that I did not inform them within fifteen days of delivery so they would not correct their mistake. I explained to them I am a U.S. Army Soldier and I do not have much time outside of work and I was gone when the computer arrived, which should not have if the first place because I canceled it. I called as soon as I knew there was a problem and they still would not fix their error. I contacted Toshiba USA corp who looked in to it and after approx 2 weeks called and stated they could not get Toshiba direct to change their minds, but stated they tried very hard to do so. I cannot believe this. I paid for it, they know and admit they installed the wrong program and refuse to reimburse or send me the correct product. Being in the Military I have been through many difficult and hard situation through all of my experiences I have developed a sense of pride, honor, loyalty, commitment, and especially integrity, which now I know Toshiba possesses none of the above. They shipped me something they should not have and which they would not return and to boot it was not what I ordered and they will do nothing about it.

Company: ToshibaAmerica
Country: USA

  <     >