Magic Jack
Customer service - magicjack renewal

Terrible customer service-all i wanted was to renew my 10 magic jack units which i distributed to my friends for conference calling-however they blocked my site & put a hold on it for apparently & absolutely no reason that i can think of-all i asked them for was to unlock my site to enable me to renew my 10 expired units AND TO PAY THEM - " ITS A NO BRAINER - ALL I WANT IS TO GIVE YOU MORE BUSINESS - NO COMPLAINTS NO HASSLE UNLOCK MY ACCOUNT -WHICH YOU HAD ABSOLUTELY NO REASON TO LOCK IN THE FIRST PLACE & LET ME RENEW MY EXPIRED NON WORKING VOIP UNITS!!! I contacted them 8 -EIGHT - times-ye s 8 times!!! The customer reps were very pleasant & assured me yes it will be taken care of -but absolutely no results -it has been two months & my site is still "under review"!!! - meanwhile all of my 10 MJ units arent working - i am finished with Magic Jack & I switched to Skype - Magic Jack failed miserably!!!

Company: Magic Jack
Country: USA

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