Dell
Laptop and printer problems, support call lasted over two hours

I got my first ever laptop for college last August and since within the first week of receiving my laptop I experienced nothing but problems!!! Between my laptop refusing to connect to the network or my printer deciding when it wanted to work I have had enough. I just sat on the phone with a representative for over 2 hours trying to connect my laptop to a new wireless network since I just recently moved and have a new router. After what seemed like them going into my computer and installing 20 updates to my laptop, he couldn't figure out what is wrong with my laptop/printer and is just sending me a new printer. I am so fed up with this company I will never purchase anything of theirs ever again!

Company: Dell
Country: USA
State: New York

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