Staples
Extended Warranty

When I purchased an HP G71-340 laptop computer from Staples, I was sold a three-year extended warranty that was seamlessly to continue the HP 1-year warranty for 2 additional years. Before the HP warranty was up, I contacted them with a computer speaker problem. They failed to resolve the issue. I went back to work. It takes hours to deal with HP on technical issues. Today, with my extended warranty in place, I contacted Staples ESP about the speaker problem. I was curtly told by both a technical contact and her supervisor that because I had called HP about this issue, it was a "pre-existing condition" and NOT covered by the extended warranty. I checked with the tiny print on the contract and found the pre-existing phrase. It referred to conditions existing prior to "issuance" of the coverage. The technical service plan was issued to me the day I purchased the computer, and the condition did not exist at that time. So, it was NOT a pre-existing condition according to the contract. However, the supervisor still refused to create a service work order. I think they are charged to refuse service wherever possible. Unless they fix this problem, I will avoid Staples - and advise others to do the same.

Company: Staples
Country: USA

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