AVG Technologies USA, Inc
Misleading vague quote for pricing for technical support

AVG software inc mislead me about the cost of technical support for my Home product. They overcharged me. They lead me to believe the support call was $1.29, but in fact it was $129.99. Last week about 11/11 I called AVG for support with my firewall product. I spoke to customer service to see if anyone could help. The customer service representative on the phone told me that technical support is not free and will charge. I asked how much, the representative 129. I assumed she meant $ 1.29 (One dollar and twenty nine cents) for the one time incendent. I checked my bank statement and was charged $129.99 (One Hundred and Twenty Nine dollars and ninety nine cents). Why is AVG charging me this much of a fee. I had ONLY one question to ask, in regards to a credit to my account. The question pertained to how to get my firewall to allow a windows shared connection between my primary and secondary computer. That was it. But their firewall is not configured to allow this automatically, that’s why I called them for help. I have had this product for over two years and never need to ask any more questions about the product. I don’t mind paying for a support fee for my ONE time incident, for a fair amount (i. E $8.00 or $10.00) When calling them about this mis-understanding, the technical support supervisor was rude and wouldn’t give me any help in to some sort of refund or semi-refund (i. E I pay $10.00 for my one time call and they refund me $119.99.) AVG Customer service needs be more clear in stating that one time call support is (ONE HUNDRED & TWENTY NINE DOLLARS) and not “129”. I was one of those people that thought my one time incident was $1.29.in addition, their product is advertised for $54.99 for 1 year. Why would I want to spend more than double for technical support. If customer server stated the full verbal amount of (ONE HUNDRED AND TWENTY NINE DOLLARS AND TWENTY NINE CENTS), I would have simply said “No Thanks” have a nice day. I'm out of $129.99 from my checking account. I need that money to live off of. I wouldn't have minded a $1.29 transaction which doesn't really affect my checking account.

Company: AVG Technologies USA, Inc
Country: USA

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