Office Depot, Inc
Being Taken Advantage Of - desktop computer warranty

I bought a HP computer from Office Depot along with an extended warranty. Since then, I have had it worked on 3 times. The first 2 times, they replaced the motherboard. Computer still would not do updates, and would also be slower each time worked on. This time, tech spent 3 hrs trying to tattoo motherboard and failed. O.D. Wants to replace motherboard for the 3rd time now. Since I filed this complaint, my warranty has expired. If they replace motherboard for a 3rd time, and computer works for 6 months then crashes again, I will be without a computer because my warranty has already expired. Since this initial complaint, I have been on phone with O.D. Tech support and Barrister Global many, many times. I feel I am being taken advantage of. As I told them on phone, the last 2 times, changed out motherboard, only lasts for about 6 months, then crashes again. I have not been able to get computer to do an important update, like Service Pack 1 or 2 since I purchased computer, but when I explain any of this to them, the only thing they want to do is replace motherboard again. The motherboard was replaced twice in one year. I paid $200. For this extended warranty and do not feel that I am getting my money's worth. I honestly expected better customer service from Office Depot. If they do not fix this problem correctly this time, I will report them to BBB, and will not spend another dime in their stores. Sadly, both of my sons bought computers from them as well. I hope they have better experience than what I have had.

Company: Office Depot, Inc
Country: USA

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