MetroPCS
Put me on hold for longer then they talked to me

And so I bought a Samsung Quality at Bestbuy. The telephone wound up being faulty and so I delivered it an got my cash back. That same evening i named metro to obtain a reimbursement for that strategy cost ($50), after I got to some repetition i described the offer, she viewed my consideration and had me on-hold longer then she really spoke in my experience, when she ultimately arrived back on she stated, "i established with my boss, as well as your likely to need to visit a corporate store to really get your money-back", i thought such as this was bull, being that i settled within the telephone together and never in a "Corporate Shop"... I visited the shop the next evening (Sat), i told them what occurred, plus they looked over me like I had been silly, "you did not spend thru us why might we return you" however they were good enough to direct to a different dep. Called payment matrix ofnot available till friday, i eventually named nowadays (Friday) and also the repetition there stated he couldnot do something for me personally that i had a need to keep in touch with city, therefore back again to the initial dep i went, there a repetition explained the service was energetic and they couldnot return my cash, therefore fundamentally i lost all of this period and that I still dropped out, but she'd an excellent concept, why-didn't I simply move out and obtain a brand new telephone and so I could make use of the support... in those days i requested on her boss, i continued store for five units on her to return and state, "my supervisor appeared directly into your consideration also it appears this point has just been productive for 6 times which means you be eligible for a reimbursement"... I hate there CS so much. Got me 4 days to obtain my money-back, and simply to move back towards the same dep. Where I'd requested for this initially...

Company: MetroPCS
Country: USA
Site: metropcs.com

  <     >