Hewlett-Packard (HP)
Hewlett Packard Warranty - HP LAPTOP

I purchased a HP Pavillion Entertainment PC. Within 3 months of having, I had to have it repaired more than 5 times within the time period of the factory warranty. I then purchased a extended full coveragre warranty because of all the problems I had previously. I have had to send it in 4 times for repair because of system problems from HP. I then dropped it and had to send it in for repair. I have sent it in on 3 different occasions. Each time after receiving it back thereafter, It have yet to be repaired. To start with before they would allow you to send it in for repairs. They make you stay on the line with them to troubleshoot the problem. This I do understand but, the problem with that is each time I have sent it in I have for each time been on the line with them for 3 hours at a time. Very seldom was it under 2 hours. The upon receiving my laptop back I turned it on and it would not boot up. I called and they could not get it to boot up, so I sent it back in. Got it back in about 2 more weeks and turned it on and it would not open up explorer or any of my office tools. Waited on them to send me a box and got sent it back in receive it back in a week or so. Turned it on, and this time it would boot up but would not open up any programs. At this point I am frustrated; don't have 2 to 3 hours to give them on the phone, which this has been going on since the 2nd of March. Thim without my laptop and time I don't have to troubleshoot on the phone them the day of receiveing suppose a working laptop. I am on the phone right now for One hours and thirty mintues waiting to talk to a supervisor. They keeps coming back saying a supervisor is coming; after saying that for the 3rd time he started pretending like he could not hear me. He then said since he can't hear me he would hang up and end the call; read the ticket number off and I said I know you hear me and I am not hanging up. But, if you feel that what you need to do hand up. He Rakesh, did not hang up and I am still on hold. I told him I am not going to hang up and I am going to turned this in and all the other calls and duration of the calls in to the better business burea, consumer affairs and any other place I can get the word out on hewlett packard backing their warranty and their service department. All of their people people I have ever spoken with speaks very broken english, and it is very hard to make them understand / communicate with them.

Company: Hewlett-Packard (HP)
Country: USA

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