Samsung X460-44G Laptop
Damaged Product, Lack of Customer Service

In June, I purchased a Samsung X460-44G notebook for around $1,300 also it involved a 1 year guarantee. On December 17th, I posted my notebook for fix since the secrets were deteriorating. I obtain a phone stating the lock within the back of the notebook was broken but my warranty might protect the price to correct the problems, despite my 12 months parts guarantee. Both Samsung and advantages refused liability. The problem ultimately gets submitted towards the Government Fix Middle per month of challenge later where I talked with 10 various affiliates, all whom advised me I'll get an exchange for my broken notebook. None of my applications and documents could be retrieved from my past notebook however. Months later, I've not noticed from any ERC people or received any notebook. I named them back and that I was informed that not just did they not bring my notebook but Samsung didn't have ANY notebooks within their stock whatsoever. They agreed to return my notebook easily still had a bill, normally I'll get the market-value that was almost $300 significantly less than what I settled.

If that is a typical example of Samsung's launch of the portable processing towards the US marketplace, I would recommend all customers to remain from their goods. Not just would be the notebooks not designed to last but there's a definite insufficient customer support and business. You'll seldom hear back in the affiliates and would need to chase the ERC phoneline to obtain any update in your state position. Should something occur to your item, you are able to bid goodbye to all of your applications and documents, along side hours of one's life used being placed on store.

Company: Samsung X460-44G Laptop
Country: USA

  <     >