Hp
Customer Service

HP has the WORST customer service EVER. So far 35mins returning their call to get a fedex box to return my 2wk old crashed computer.

I spent 7 mins navigating through an automatic answering service that was confusing, very frustrating, and ultimately pointless. I had to repeat my address and email 4 times during the call, there were numerous numbers thrown at me as well as an explanation of the 11th anniversary of HP in India (what?!). Everything that was repeated to me was already confirmed in previous emails, and I was told everything we talked about today would also be sent in an email. I was told the anti-virus software that CAME WITH THE COMPUTER was faulty and I had to BUY a different program for $49.00. Apply my hourly to the time of the call, and today alone I've spent 2.1 times the cost of the original purchase, in addition to the original service inquiry and follow-up emails.

And now they want me to pay for shipping, too.

Company: Hp
Country: USA

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