Hewlett-Packard (HP)
New CM2320nf Printer 24x7 Support Only Available 8x7

Computers & Services

I have just purchased a new HP Multifunctional Laser Color Printer/Copier/Fax CM2320nfMFP/CC436A.
There have been several hardware/software problems with the printer (minor, yes, but part of the features I purchased this product).
My biggest complaint is that HP states 24x7 support (3 weeks from purchase directly from HP) and after 30 minutes waiting online through the various menus, I was switched to the 24x7 technical support that only operates 8x7.


Company: Hewlett-Packard (HP)
Country: USA
  <     >  

RELATED COMPLAINTS

Hewlett-Packard (HP)
No Help Found for Color Laserjet CM2320nfMFP, Support Call Disconnected

Hewlett Packard
Color LaserJet CM1312nfi MFP Will Not Print From Other Computers or Scan

Hewlett Packard
Memory card import problems and paid support on new Officejet 6500A

Hewlett-Packard (HP)
Second all-in-one printer with repeated errors needing power pulls

Hewlett Packard Co
Officejet warranty denied by two weeks, support unhelpful

Hewlett Packard
Officejet Pro L7780 Replacement Promised Then Cancelled After Extended Warranty

Hewlett-Packard (HP)
Replacement Reconditioned Printer Worse Than Original

Hewlett Packard
Printer Disabled When Color Cartridge Ran Out Despite New Black Cartridge

Hewlett-Packard (HP)
Replacement Photosmart 7510 Printer Still Defective After Six Reinstallations