Dell Customer Service
The Worst Computer Ever - 1525

I purchased a Dell Inspiron 1525 for my daughter in Aug it worked for 2 1/2 months. I then called Dell and they tried to trouble shoot and what seemed liked it would work only got worse. 2 days later I called Dell again and informed that I am now having the same issues but only worse. They tried to trouble shoot again and dialed into the computer. They thought again they repaired it and again nothing. I called and asked can I return the computer this way they can repair it on their end and they yelled and yelled. I got so frustrated and hung up the phone, they continued to try and contact me for about 2 weeks and I would not accept their calls. Finally, now in March 09, I got tired of looking at the computer not working I decided to call them back. After MORE test they decided it was the hard drive and they would send me another one. I received it and installed it. It only worked for one week before it was out again. I called them back and yes more test. I asked them what was their complaint department's number or email, they stated they would arrange for a call back. I asked surely you must have an email address for your headquarter office or something NO ONE WILL give me any information and I think that is ridiculous. I did not go through this when they took my credit card information for payment.

Company: Dell Customer Service
Country: USA

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