Dell
Hell from Dell

We bought a $1,000.00 Desktop computer last year from Dell. When we got it... It didn't work and everything we ordered was not included. We call Dell to return it. They Paid no attention to our complaints but continued to say " How can we help you" After weeks of trying to get Dell to take the computer back They said " its been over 30 days now and you can't return it. They sent us another one which worked fine. Then a couple of weeks ago We ordered A laptop for my son. $1,500.00... It can a few days ago. We ordered it with a built in Network card so all we had to do was get a sim card and put in it above the battery compartment.

Well we went to AT&T where they inserted the sim card. Well it didn't work... So we went online with the dell technicians... The preceded to delete the drivers and add this and delete this... Till nothing on it worked... Not even the disk player. We were on the phone with them for 2 days.

I finally told them we would just send it bac... BUT NOOOOOOOOOOOOOOOOOOO they wanted to order a new part then have it repaired. Why would I spend $1,500.00 on a new laptop and have it repaired when it hadn't even been used yet? They gave me a very hard time not wanting me to send it back. BUT I held firm... I'm still waiting for the return lable to send it back.

Company: Dell
Country: USA
Site: dell.com

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