Gateway Computers
Gateway said my laptop had water damage when i sent it in for a blacked out moniter and broken screen hinges with 2 months left on the 3 year warrenty

My laptop worked decently for 2 years and 10 months, when the hinges that held the monitor screen in place broke and the LCD screen went black. I checked my warranty and saw that i had 2 months left on my 3 year warranty so i sent it in. I get a call from gateway repair saying they will not fix the laptop due to it having water damage. So immediately this sounds shady to me, either they didnt have the part to fix my old laptop or just didnt want to give me a reimbursement.

So i argued with the lady for about 30 mins but talking to them is like talking to a brick wall. They didn't care, they just wanted me off the phone. So i write a letter to gateway corporate and about 2 weeks later i get a letter back asking for me to call their corporate office to discuss the issue. The person i spoke with (Timmothy) was the same brick wall i spoke with earlier. He outlined that my laptop had water damage on the LCD board, motherboard, and LCD screen which is impossible cause i had never EVER spilled any water on it what so ever.

I argued with him but he basically states that he will not fix it. So here i am posting about this shady act committed by Gateway with only 2 months left on my warrenty.

Company: Gateway Computers
Country: USA
State: California
City: Poway
Address: Gateway 14303 Gateway Place
Phone: 8588483401

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