Dell
Unacceptable

I prepared to utilize a notebook for my journey on July 9, and so I visit dell.com to purchase a notebook as typical on June 24. I examined and created an instantaneous cost by my charge card. Verification mail was delivered immediately after that. But I keep calling Dell customer support (CS) to possess them make certain anything promptly. They guaranteed to facilitate my purchase and contact me back again to verify on these problems, but a call-back never occurred. I had been nevertheless individual and retained examining the web site for order status. Abruptly, i obtained a contact stated that my purchase was postponed, totally nonsense. I named them immediately but get a terrible experience. I call straight to the little company division, however they maintain keeping me with silly audio and get my phone, confirm data, request scenario, then move to others. They did that for around 4 reps, saying exactly the same issues, then eventually put up. I kept calling back, a number of them act truly rude to client. After I provide them with the service quantity for quicker support, they moved me immediately without saying something. The speech tone is wholly unhappy with me. That's undesirable. That is for your support.

Here for that order process. I requested it on June 24, with expectancy to possess it in on the job the start of July. However the projected day for shipping is on July 17th. Could you suppose? I actually donot understand what they are doing such that very long time, 24 times for an order. I usually purchased issues online also it got in regards to a week to be shipped. I will guarantee and suggest to everybody that never conduct business with DELL till they get enhanced on customer support and purchase method process.

Company: Dell
Country: USA
Site: dell.com

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