Hp
Customer service

I recently purcahsed an HP laptop on July 4th using my husband's Credit card. We found it was denied since they couldn't verify that I had permission to use, whatever methods they used for verification were very inefficient. I had to spend 30 mins on the phone trying to explain to them I was his wife and was making the purchase and that my husband was out of the country and could not be reached on his cell phone. The people were extremely rude and actually hung up on me.

In the end my husband had to call them himself and explain to them he wasnt in the US and that he authorized me to handle the process. When he tried to file a complaint about the sort of service we had been given, he was actually hung up on too!

We're never buying anything off the HP website again, they're customer service is absolutely pathetic!

Company: Hp
Country: USA

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