Hewlett Packard/Presario Laptop
Warrantee

Fundamentally, I've an HP notebook that failed from the hacker assault as well as for three times I caused the horsepower team to repair it however they explained to deliver it into the service-center. This really is where the history truly starts. I simply introduced the merchandise also it included a-one year Warrantee.

Nicely hp started and screamed each time i'd demand aid underneath the warrantee.

They'd alway sell me additional coverage the whole period.

Ultimately after i needed to get it fixed at their store they called me and they explained that it was damaged because something was spilled about it of course if i needed them to repair it i'd have to pay for $800 bucks (precisely what i settled for your pc)

This can be a fraud horsepower draws on customers since they want them to purchase complex support protection

They don't wish to honor their initial contract warrantee.

They made this obvious tome each time i required technical support.

They'd always send me around on the call-forwarding loop until one hour would pass before someone would actually attempt to help me.

They always asked the same issues every time a new individual responded the device and once the computer eventually wasn't recoverable they said "okay deliver it to us and we will repair it"

They'd it two days and called me back to tell me i or somebody built anything on the pc and so it wasn't covered under the warrantee.

I wrote the svp of technology at horsepower (when i had caused him and their representative) showing them what happened and that i submitted a complaint using the ftc.

Hp abruptly called me and explained they were going to get the computer looked over with a "regulatory engineer" in houston.

They shipped it tome and that i delivered it to houston. Following a month i named many times ultimately after i had been able to obtain however to my case manager's help she explained that she'd make sure the case manager called me back.

That is where it bacame apparent they'd no intention of fixing the computer it was a rus.

The girl called me back and stated, "oh it'd to be sent to some laboratory for analysis and that i have no idea how long which will consider"

The following day she calls me and says i acquired the report also it states the substance using the pc is dairy. Nicely i do not drink milk i'm lactose intoralant.

I don't think they even took the computer from the box. Today i've to fight them again this time around i'm gong to go to california state for consumer protection plus various other government agencies and prevent fraud sites.

Please take note horsepower doesn't honor their warrantees whenever you buy their items, alternatively their customer care reps are directed to talk you into purchasing tech support team coverage for 149 dollar each year. Here is the whole con they. It's not economical to allow them to fix a pc they sold for $800 bucks unless they get more money for the technical support.

But to have one to buy the computer (the same as every other pc merchant) they warrantee the merchandise for twelve months. That is fine when the company recognizes their warrantee

But horsepower doesn't honor their warrantees!!!

Company: Hewlett Packard/Presario Laptop
Country: USA
State: California
City: Palo Alto
Site: hp.com

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