Geek Squad
Geek Squad destroyed my hard drive

In October I purchased a brand new Mac Book Expert from Bestbuy. Due to the atmosphere that my pc could be subjected to, I purchased a long guarantee including accidental insurance. The agreement mentioned when my pc required fix, I should return it to Bestbuy (not Apple) such that it might be fixed from the Geek Squad.in December, my pc experienced its first incident which ruined the keyboard. Nothing was wrong using the drive and also the pc was nevertheless practical though some of the secrets were sticking. After continuing to make use of the pc for 2 weeks, I chose to go set for restoration. The Geek Team determined that it mightnot be fixed which it ought to be changed having a new pc. THEY INTENTIONALLY RUINED THE ENTIRE PC, DRIVE AND ALL, given that they were changing it. They never approached me first to determine basically desired to back-up the drive. Since I have believed the keyboard might be changed, used to donot bother to back-up the newest information. After I reported, they explained when I'd browse the little printing, I'd have recognized that which was their plan (to ruin the drive). Your day that I got the pc set for fix, there have been over five eager clients standing in-line plus one specialist. There isnot time for you to remain there and browse the complete agreement.By having an issue as essential as destroying the drive, I BELIEVE THIS WILL HAVE BEEN EXPLAINED IN MY EXPERIENCE, VERBALLY! I dropped extremely important information which CAn't be gathered. I understand that I'm similarly accountable for losing my information due to my ignorance for not supporting it-up. But I also believe they ought to took the full time to make contact with me first!!! Word-of caution, possibly buy the prolonged APPLE guarantee, or make use of a licensed specialist (apart from Bestbuyis Geek Group)!

Company: Geek Squad
Country: USA
State: California
City: San Bernardino

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