HP printer
Tech support

I called tech-support to get a 2-year old Photosmart printer. You've to make use of the unique printer cartridges that included the printer the very first time you utilize it. I dropped them. I'd the printer from the container and never utilized after I shifted and lastly returned to attempting to utilize it.

I purchased tubes especially for Photosmart models. Didn't function. I acquired on tech-support talk and he explained it had been the incorrect manufacturer. I mentioned it is HP Vivera the manufacturer they reccommend. He explained consider them back perhaps they truly are faulty. I described again that used to do not need the initial tubes that included the printer. He explained they promote them on the internet site-so there I went.

I called techsupport at HP site. It got 5 or 6 attempts in order for them to comprehend the issue. She eventually stated they've tubes created especially for Photosmart 8205 and certainly will perform. Believe me. She'd not direct me down wrong route. I offered her the figures about the tubes I'd purchased that will not use printer. What did she do? Offered me exactly the same types in a greater cost after encouraging me these were diverse from those I informed her the amount on.

Offshoring techsupport might be cheaper for them-but sucks for all of US

Company: HP printer
Country: USA
State: New York
City: Buffalo

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