Cyberlink PowerDirector 7 Ultra
Took money from Credit Card without link to download my purchase

Greetings from Southafrica

I'm unhappy at-all!

I bought Cyberlinkis PowerDirector 7 Extremely online yesterday about 22:20.

The only real concept I acquired, after entering our charge card facts, was "thanks for the purchase. Your purchase has been prepared and you'll be informed of the end result briefly"

NOTHING next, except a text nearly instantly on our cell phone stating:

Proceed Bank confirms: A for R982.18 by DRI*DIGITALRIVER have now been prepared on card 5328XXXXXXXX3088. For enquiries telephone 0860654222.

Concept details:

From: 278392003235957

Subject: Move Bank verification

Date: 05-12

Time: 22:21

Type: text

Which was it.

No Bill number.

No proof of purchase.

No CD-Key.

No-follow-up email.

Nothing.

Cyberlink's site claims:

"What's my order position?

Once you effectively spot an order, you'll obtain an order confirmation email inside an hour."

This NEVER happened - I'm still waiting just like a trick - it's precisely 26 hours later today!

After I click the link that claims order position, there's only some R982.18 had been settled in to the consideration of DigitalRiver!

As well as their site claims "The purchase quantity wasn't discovered."

We've requested material on the web before, and may obtain it directly after - which means this is RIDICULOUS.

This IsN't funny. I had a need to complete some work-this weekend, but I am CAUGHT. I particularly desired to obtain this program yesterday to ensure that I will make 4 DVDis nowadays with no phrases "PowerDirector Test Edition created onto it"...

The purpose is: If DigitalRiver may take our cash INSTANTLY, they ought to deliver an email INSTANTLY and so I can begin installing!

If this is actually the type of support I'm likely to get from Cyberlink as time goes on, I'd instead need my money-back and purchase various other program on top-five-review-listing of video editing programs.

Please could you assist me???

Petra Kleyn

Company: Cyberlink PowerDirector 7 Ultra
Country: USA
Site: digitalriver.com

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