HP Pavilion dv2810us
Poor Product, Customer Service & Tech Support

I bought a HP Pavilion Notebook in May. I delivered for support in July for extreme overheating. I had been informed it'd get 7-10 business days. Round the 10th time, I obtained a contact AND telephone concept that because of large need, the part-they have to substitute hasbeen backordered plus they wished to possess it delivered quickly. 6 months later, it had been delivered with no adapter/cord. I approached my event supervisor, Jeanine Gabriel, whose perspective was inadequate and rude. She first contended that she could not deliver an upgraded for that adapter/cord which was overlooked to be delivered from her guarantee office. After I informed her that I really couldnot assess the support fix till I obtained an upgraded cord since my notebook battery was reduced, she transformed her choice and delivered me a brand new wire. I received it 3 days later. Upon analyzing the fix, I came across the extreme overheating issue appeared to be fixed, nevertheless, there have been fresh issues with the equipment and bad performance. I named Jeanine Gabriel to allow her understand my discomfort. Her perspective again was inadequate and he or she mentioned that she couldn’t assist me that I'd to get hold of tech support team again. I told her which was improper. I'd delivered the laptop set for support based on my guarantee and horsepower delivered it in bad condition. She subsequently released a brand new purchase for me personally to deliver the notebook into be fixed again.

This time around, my notebook was delivered inside the 7 – 10 business days. The equipment issue was fixed, but I had been getting installment mistakes using Windows Update and also the efficiency was still slow. I had been ready to set up the improvements personally also it appeared to assist the efficiency only a little, but I still wasn’t pleased.

Jeanine Gabriel called to check out-on the Next fix. After I described that I had been still unhappy, she recommended that there's nothing more that she or horsepower may do for me personally which there's no body else to keep in touch with about my criticism since she was my last type of contact at HP. After I informed her that I wasn’t pleased with her solution, which I'd publish my terrible encounter together with her and horsepower on the web, she explained she didn’t treatment. Terrible customer relationships and horsepower ought to be embarrassed of the business methods. I’ll never get another HP item again!!!

Company: HP Pavilion dv2810us
Country: USA
Site: hp.com

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