Acer Desktop
Faulty computer & poor customer service

Nowadays, I determined that looking to get this pc set by Acer is just a lost cause. I have had an issue with this specific pc since buying it this past year from Bestbuy. This really is my background with this specific item and that I wish it's useful to others. This computer was bought on 6/29/07.

1) Within 8 weeks after purchase, the pc might power-down and switch off and restart by itself. The other evening it operated along and wouldn't return on and so I got it back again to Bestbuy on 8/24/07 for restoration. After 15 times of buy the pc CAn't be traded at Bestbuy so that they delivered it out to become set. The Motherboard and Power were changed.

2) following this last fix the pc started to freeze-up, seemed really loud and error messages started to look. The computer was taken back again to Bestbuy on 9/15/07. Bestbuy disassembled the unit and examined it and "reloaded, restored, fixed" the program for that device.

3) The pc subsequently started to freeze-up not-too long after it returned. Occasionally it'd freeze up instantly when switched on after dealing with the pleasant display along with other occasions I'd be focusing on the pc also it might freeze-up. On 11/2/07 I took the computer back to Best Buy. The drive was changed.

4) a couple weeks later the pc started to freeze-up again and that I dropped web connection. I chose to offer immediately with Acer and approached them by telephone to exchange this extended background. I delivered the pc out via FedEx by myself cent simply because they would not purchase it. They obtained the system on 11/28/07. The pc returned two nights later and also the faulty device was changed. Was not long next I recognized the pc had exactly the same issues. The holiday season, existence, function and anything else occurred. I guaranteed a notebook from function to make use of and virtually quit onto it.

5) in the beginning of June I thought I'd provide it-one last try-before the guarantee from Acer ended. The pc went to Acer and returned on 7/3/08. The computer was switched on and instantly froze up. I approached Acer instantly plus they stated that Bestbuy had a need to restore the drive and also the issue wasn't together. The client support broker also stated some fairly absurd and contradictory issues.

To sum up, Bestbuy has significantly less than average customer support but I anticipated a lot more from Acer. Aside from the apparent of getting a damaged pc, there's an extremely lengthy delay time for you to cope with to customer support via phone... in some instances 20-30 minutes. I required to talk to a and also the last consultant I talked to stated that you will find no supervisors available and simply customer support representatives available. Lots of individual moment continues to be lost looking to get an item operating which was hardly ever really applied. Envision needing to consider my pc to Bestbuy every time, delay in-line and explain the issue repeatedly again. Envision needing to inform exactly the same tale to Acer, repeatedly again, after being on-hold to get a very long time. Envision the disappointment of simply quitting after repeatedly anticipating the device could be fixed. I have chose to replicate this criticism to any and every customer website that I will find. If Bestbuy or Acer want to solve this issue they understand how to discover me simply use your engineering. Solve at this time indicates a fresh pc that will be nothing when compared with my disappointment. After I complete blogging I’ll deliver a notice to both businesses with all the websites by which I’ve published my grievances.

Company: Acer Desktop
Country: USA
State: Georgia
Site: acer.com

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