Acer - Circuit City
Sells junk and do not support warranty

I bought my Acer Aspire 3610 in the fall of 2006. Second Acer Aspire, third laptop, ninth computer bought and never had a problem before. Wouldn't stay connected to my wireless modem more than 15 minutes.

Acer service said UPS would pick it up in 2 days at an appointed time and supply a box prepared for shipping. They did. I got it back in 2 weeks and it had the same problem. I called and the service was repeated. Same problem.

I didn't want to chance shipping it again if they weren't going to fix it so I took it to back to Circuit City and asked for a new unit. They said no way. I called Acer one more time and was told that after two services in which they could find nothing wrong with my computer, they would not work on it again!

This was a few weeks into a new product one year warranty. I replaced the wireless card and the connectivity problem was solved, but after 30 minutes or so the hard drive would freeze, so I replaced it too.

After 3 months, I was finally able to use my new laptop. This Acer still freezes after a few hours' use, sooner with Google screensaver. It won't recognize 2gb of memory, so I'm using 1.5gb. I was having to reformat both Aspires every couple of months, but after installing XP pro they are more stable. And this POS has a sticker saying it is Vista ready!

Company: Acer - Circuit City
Country: USA
State: California
City: San Jose
Address: 2641 Orchard Parkway

  <     >