Circuit City
Slow service

I Have laptop that needs to be repaired, it's still covered by warranty, so I went back to circuit city (where I bought it) for them to send it back to HP, it was march 22 and their promised date was march 29. I went back some time in April and they told me that there is problem with the shipping... I always go back to store to follow it up and they keep on telling me the same thing... Then last may 5th, I came there and they told me that they are going to replace the laptop as soon as the HP will send it back to them. But I asked them how long would it take again because I have been waiting for almost 2 months now, and they can't answer me. So I decided to call the HP directly, I talked to 2 agents, the first agent was rude to me, she was asking the order # that starts with letter P, she really confused me because my order # starts with letter S, then she told me that she can't find my name in their database so I have to call them back once I found the order #, and I asked her to help me find what she was looking for, she was raising her voice and I tried to get her name, I just understood that her name was Ritz, and she transferred me to another agent without saying anything, the second agent was ok, he was able to probe well so he was able to find my information and the status, he said that the circuit city should have received the unit may 5th so it should be ready to be replaced by now, then again, I went back to the store, that was may 12th (today), they said there's no replacement number and it's being escalated... I called the HP again I was at the parking lot of the store, the line was cut but I believe they hung up on me, because if the line was cut accidentally they should called me back, they have my phone number both land line and cell phone, they know that they could reach me through those numbers anytime, but they never called me back... I just don't know who should take the responsibility, is it circuit city or HP. I am really tired of waiting.

Company: Circuit City
Country: USA
State: California
City: San Jose

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