Circuit City
Bad service

On June 25, I turned my Toshiba U305 laptop to firedog at Circuit City #3100 in Richmond, VA. My laptop had fallen from the 6th floor of a hotel and had pretty much shattered. Firedog took my laptop in and it was sent to the depot to be evaluated.

Three weeks later on July 16, the warranty center called to notify me that they would be giving me a replacement laptop in the form of a gift card. I had explained to the gentleman on the line that I am a college student and that laptop was my only laptop I had to do my schoolwork and needed a new one as soon as possible. After he had consulted with upper management, he told me that a check would be sent instead of a gift card. I agreed to this offer. I chose a laptop after browsing online and placed the order with the gentleman and he told me that it would be available for pickup at Circuit City #3100. He had also told me that the check should arrive at my house in 10-15 days.

On August 22, I still had not received the check and so I called 1-800-555-4615 as the assistant through Circuit City had suggested. I asked to be transferred to a manger and she told me that she was sorry that it hadn't arrived but there was nothing she could do until 30 days had passed from the date the check was issued. Turns out, the check was issued on July 28, 12 days AFTER I had received the phone call from the warranty center. It was issued so late! TWELVE DAYS when the man said it would be in my hands in 10-15 days.

I call back on August 27 (30 days after the check was issued) to have it canceled so that a new one could be reissued. I asked if the check could be sent to me in some trackable manner (overnight, 2-day mail, priority mail with delivery confirmation, etc.). A very nice manager named Gary told me he couldn't have it sent in any of those forms, but would try to have the cancellation expedited so that I might be able to receive the check faster. He called me back the next day and told me that it wasn't canceled yet but it should be in the process and should take a couple days.

On Sept 3, I called back to ask for the status of the check and it seems that a new one HAS NOT been issued yet. I have been very patient with this whole issue but now it has come to the point where my credit card bill is due and I DO NOT have $1000 to pay it. I am a college student and money like that is hard to come by. As a result, I have had to pay $100 in interest to my credit card because I don't have the money Circuit City is supposed to send me. NOTHING is being done to help my situation and I am VERY unhappy with the service that has been given to me. There has been no attempt to help me pay my bills and nothing has been offered for the mistake that Circuit City has made.

At this point, I am beyond exhausted from the roundabout ways Circuit City's customer service has made me go. I just want my check and I want nothing else to do with Circuit City. This situation has made me rethink whether or not I want to shop there anymore.

Company: Circuit City
Country: USA
Site: circuitcity.com

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