Dell Financial Services (DFS)
I will never do business with DFS or Dell again!

Dell Financial Services (DFS) repeatedly and wrongly charged me of declining to come back a rented printer at the conclusion of the company rent. Not just had I delivered every bit of rented equipment from the contract, but I'd compensated DFS significantly more than $150 (!) to return to my office at home to get and deliver my rented notebook and peripherals (such as the printer under consideration), wishing this could guarantee correct handling of the gear and create the finish of the rent proceed easily.

DFS must have reached my office at home having a total listing of what to be delivered, plus they must have examined their checklist against the things they acquired on March 15. They overlooked to check out these easy and common sense methods, as well as in their unpreparedness and insufficient focus on depth, they didn't precisely take into account the printer they packed onto their unique vehicle that evening.

Even Though condition has evidently ultimately been solved in my own benefit, the whole disaster – which led to DFS’s selections division bothering me with telephone calls, anything I Have never experienced before and aspire to never encounter again – has quit me with excessively minimal respect for DFS and Dell. (The choices division actually named me on Memorial Day, a nationwide vacation!) Despite my original (about ten years) position like a Dell client in excellent position, DFS required it upon themselves to suppose, before carrying out a comprehensive check of the documents regarding their very own managing of the return of my gear, that I had been deliberately breaking my rental contract. They handled me within an insulting, undignified and unjust method.

I'll never conduct business with DFS or Dell again, and neither, in my opinion, may the buddies, family unit members, customers, and business colleagues with whom I'll reveal this horror tale.

Jeff Hirst

Company: Dell Financial Services (DFS)
Country: USA

  <     >