Dell Customer Service
Support website loops endlessly and offers no way to ask a question

In 2006 I purchased a TV (LCD TV W2306C); it was replaced (in 2008 I think) while under warranty. The television has been very good, but today it stopped displaying video, though audio still worked. The TV is old, and I wondered if it was worth repairing, so I went to Dell's support site to ask. It didn't take long to become furious - the web site is designed to put customers in an endless loop of start page - to page - to page - to start page navigation. Every option eventually brought me back to "Go" without ever giving me the option to actually submit a question; one can only assume that every communication is viewed as a potential complaint - and they are not interested in complaints. Though the product was good, I will no longer be dealing with Dell due to this experience.

Company: Dell Customer Service
Country: USA

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