Newegg.com
Failure to give a refund - MrFred

Awful customer service. I purchased a computer with an extended service plan for my wife this Christmas. The computer came badly damaged, so I returned it. Since it was out of stock at the time of return they refunded my money. Sounds fair right? However they only refunded the cost of the computer; not the service contract or shipping. I assumed that this was an oversight on their part so I emailed a request to refund the remainder. I was informed that %u201Ccost is charged by the shipping carrier, so refund doesn't include the shipping%u201D who ever heard of such a thing? They expect me to pay for shipping of a non-functional product. To make matters worse they also refused to refund the $ of the service contract. %u201CWe do apologize, but the 1 yr Recent Desktop Onsite Repair you purchased can only be returned within 30 days, not it has passed. Extended warranties are covered by a third party, Service Net, so we are unable to refund it.%u201D It is unbelievable that they did not refund this on their own, why would anyone think that I wanted a service contract on a computer that I never received?

I would never advice anyone to do business with this company!

Company: Newegg.com
Country: USA

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