Aldo Shoes
Terrible Service

I've been seeking going back couple of days to put an order for some sets of sneakers online, nevertheless the program wasn't operating and declined my purchase. I named customer support and was informed the machine wasn't working and also to try again 24 hours later. Used to do so, and that I found the sneakers I had been attempting to purchase were no further obtainable in my dimension, I use a size 5 that are very hard to locate. I chosen a few additional sets and again attempted to put an order which again didn't undergo. I named customer support again, this time around to put the purchase via telephone. Listed here is when issues arose. The client support consultant was very useful in the beginning, nevertheless when my purchase didn't undergo she delivered towards the telephone someone different. She explained my bill info was secured due to recurring purchase efforts. After I asked questions about how exactly this may occur, and what choices I'd, since I didn't wish to miss out about the additional sneakers I'd chosen and wanted to understand if there is in whatever way to place them on-hold everywhere, I used to be rudely screamed at, charged of identification fraud, because evidently I should be doing something amiss to lock-out my info, and informed there have been no additional options to obtain the sneakers I seriously desired. She essentially explained that others who truly needed the sneakers had more of the right than I to buy them-and that I'd need to cope with it and delay 72 hours. I've never been so badly handled and may not think the support I obtained! After I requested to consult with a boss I had been informed I'd need to wait till one was accessible after which was rudely placed on store, where after waiting I hungup. I'll make sure to inform other individuals who store at Aldo Shoes about that bad client therapy since it was totally unprofessional and rude beyond opinion! I've worked many years in retail at Nordstrom and Victoria's Key and had I ACTUALLY handled a person actually slightly such as this I'd have now been dismissed at that moment. It's so unfortunate the former "client is definitely correct" doctrine isn't any longer operating.

Company: Aldo Shoes
Country: USA

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