Lord and Taylor Outlet
Horrible Customer Service

I bought 3 items which I'd prefer to return to get a whole of 103.39. Like a full-time Rn along with a Ny citizen it had been in my own greatest attention to contact and make sure I'd have the ability to get shop credit before I consider the journey out to Nj to come back these things. I had been advised I'd be eligible for store credit. OUR CRITICISM:

-I had been refused shop credit when I reached the shop

-I required to truly have the quantity to corporate plus they offered me the amount towards the shop for that supervisor which was about the areas that declined to return out and consult with me

-Upon talking to the Government Workplace they advised me the attention was as much as the supervisor

-After seeking the supervisor for that third-time she delivered the client service representative. Out with STILL ANOTHER concept in the place of visiting consult with me

-After awaiting about an hour or so the store-manager found consult with me in an exceedingly rude, brief, unprofessional way. I told her the merchandise was still within the shop about the racks to become offered, the labels were in position, and that I had my bill, nevertheless she declined not providing me a justification for questioning me shop credit

-She mentioned "3 months for results" after I demonstrated through my receipt it hasn’t been 3 months she transformed her reaction to thirty days

-She mentioned the merchandise isn't any longer within the shop and after I confirmed her the merchandise about the stand of apparel she nevertheless declined

-I questioned her name she asked why I needed it and following a couple of minutes of fighting she wrote down her title using the spelling INCORRECT

-not just did she not consider the item, after being informed i talked with corporate plus they described it’s at her attention may she at rent consider the apparel, in a vulgar words mentioned “I’m not carrying it out that’s it”

Like A respected client and card-holder I've never been thus humiliated and ashamed with this particular company. Being an store returns ought to be recognized particularly being an ONLY choice for results.

Lord and Taylor has dropped a respected client!

Company: Lord and Taylor Outlet
Country: USA
State: New Jersey
City: Elizabeth

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