Aeropostale
Invalid policies

My spouse had bought a-shirt which she didn't attempt available as period didn't permit. She slice the label athome, and on attempting it recognized it didn't match her. I continued her account to come back it towards the shop, and Nicole-the sales consultant informed me she'd return my cash but I sadly didn't possess the correct charge card on me. I delivered 24 hours later, along with a various salesperson explained I really could not obtain a reimbursement, and just acquire an change whilst the label was stop. I inquired where this policy was described since many shops don't have this type of plan. I also described that noone had actually described this return policy to meet up in the many and preceding occasions I looked in the same-store, of course if we'd recognized we'd have now been cautious to not stop the labels. He explained they do not note the plan during revenue! He called me towards the Supervisor - Lucas. Lucas explained that Nicole wasn't informed about the guidelines, which it's upto the shop attention to select trade/reimbursement policies and they do not need to contain it written down. I had been unhappy with this specific reaction and was amazed in the unclear reactions from Nicole and Lucas. Lucas subsequently told me he wouldn't conduct business with me. I came across this to become really unpleasant, and that I got the top and quit the shop. I sensed that Lucas was discerning US-based on my race as he was much more ethical with White clients. After residing in Dallas for 5 decades, I've consisitently experienced the customer support as of this area is bad and racially discriminating.

Company: Aeropostale
Country: USA
State: Washington
City: Bellevue

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