LivingSocial.com
Inflexible

Beware of the fine print!!! Signed up for a "cooking with chocolate" course at Hals Kitchen in Sandy Springs. Living Social offered 4 different classes and you had to register for one. I had reserved the class for tonight (10/10). My uncle passed away suddenly so I called to ask if I could reschedule for one of the other nights that were offered since I wanted to be there for my father at the viewing tonight. (I had previously called Hal's Kitchen this morning and was told that they would be happy to reschedule me for one of the other nights & that it might work better since tonight was one of their more full classes. I was told that Living Social, however, was the party who had to approve the change). Living Social told me they WOULD NOT reschedule me and to look at the fine print. Period. No special exceptions. I was told I could 'gift' my class to someone, but it's not easy to find someone so last minute and besides, $75 is not an amount I spend lightly. It was not as if I was asking for a refund or the "adventure" was a 1-night only offering. There were 2 more available classes but their inflexibilitY REALLY left a bad feeling with me— especially in light of the circumstances. I will NEVER use their services again!

Meanwhile, I spoke with Hal's Kitchen who were willing to work with me and offered to allow me to take another class. I will definitely go to Hal's again!

Company: LivingSocial.com
Country: USA

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