Wells Fargo Auto Finance
Truck repossessed after payment was applied to wrong account

I have been with Wells Fargo for 7 years and they are nothing but scam artist and Rip Offs.

Tuesday night November 21 my truck we repoed. I didn't understand since I just paid this payment on October 22 through money gram. (same way each month since I have had this loan)

While I called Wells Fargo on October 22 to verify I was sending this payment and what the account number was. I am in a long line with 2 kids at Walmart The customer service rep has me verify social since there are 2 accounts on my name, as always I have to verify what vehicle I am calling about.

As always I stated 2005 dodge dakota. An account number was given to me I filled out the paper work and my payment of $616.00 was successful.

Now less then a month later my truck was repoed. I called Money gram and they verified that a payment was received successful to Wells Fargo however, the wrong account number was on the paper work. That was not my error since I called and Wells Fargo makes you specify which account (vehicle) you are calling in reference too.

So the payment was received just applied to the wrong car. Also, because the payment for the other car which wasn't even discussed about wasn't received they automatically applied my payment to this account.

After a day worth of phone calls to Wells Fargo and speaking with Joyce in the bankruptcy department I was able to have the payment reversed onto my vehicle which made it current, However now I was told that I was responsible to pay towing fees to Wells Fargo for $385.00 For what? This was an error on behalf of them.

I did everything I was suppose to do, now they are making out with $385.00 for nothing just because they can? That's more then a payment for a month for me. I am unemployed and doing the best I can to pay my truck and now I have to pay Wells Fargo to repo my truck just because they can rip people off because they know we need our vehicles.

I also, had to pay the towing company their fees. This costed me $460.00 total I had to borrow from my grandmother or I would have lost my truck when in fact I am going to own it in May which I can already feel will be an issue found.

I don't think this is fair to me as the consumer, This payment should be applied to my vehicle since they took it anyways it goes to them or maybe it goes in someones pocket I don't know. It just not right,

I was something Done...

Company: Wells Fargo Auto Finance
Country: USA
State: Arizona
City: Phoenix
Address: PO Box 29704
Phone: 8664297099

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