Bill Heard Chevy Town Center
Ripoff bad customer service or just plain bad service

I bought a used vehicle from this dealership on Oct. 2. Traded in my car and they immediately called the wholesaler to come pick up my car and because the used vehicle was not ready I could not continue to drive it as it was towed away. They gave me a loaner car. Next day, car still was not ready, gave me another loaner car.

Checked with my bank two weeks later October 15th and the payoff on my trade in had not been paid. Since I had canceled the insurance I was somewhat concerned. Called the dealership and they said the check had been mailed on 10/14, and so I had to make a payment on a car I no longer owned.

It has now been 3 1/2 weeks and the bank still has not received payoff. I have not received any paperwork to obtain my tags or show ownership. Only a statment from the new finance company.

They told me the vehicle had keyless entry, it doesn't and I checked with the dealer and the vehicle does not come with keyless entry. Received no service manual and finally received second key after asking several times.

I would not recommend this dealership to anyone. When you drive up they have so many sales people they are like vultures. Prices are not on any vehicles and their web site does not reflect the correct prices of the automobiles (so they say).

Company: Bill Heard Chevy Town Center
Country: USA
State: Georgia
City: Kennesaw
Address: 950 Barrett Parkway NE
Phone: 8669964557

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