Geico Direct
Phone Payment Failed, Policy Cancelled Without Notice After Seven Years

Don't use Geico's Direct phone payment method. I had Geico as a car insurance provider for 7 years and only once did I put a claim in, and it was for a windshield that cracked from a rock that shot up. Well none the less, back to subject. My policy is paid 8 months out of the year, March-April-May-June, and August-Sept-Oct-Nov. I recently been using their phone payment method and found it to be very easy. I paid Aug over the phone and also paid Sept over the phone but at around that time I was switching banks. They accepted my payment but it didn't go through cause I was no longer using that bank.

I was never notified by them that the payment was not accepted nor was I notified that my policy was going to be cancelled if payment wasn't made. I had no proof that my payment was made, but if I had used a check I would have at least got something from my other bank stating the check was invalid and none of this would have happened. But instead I received a notification 3 weeks later stating that my policy was cancelled and that I owed them a $33.00 balance. I called them to tell them what happened and all they did was apologize and said that I would have to start a new policy (and get this) my insurance would go up $500.00 a year.

All for using the phone method an not receiving their money. They didn't care that I was with them for 7 years or that I only put in 1 minor claim through out those 7 years, all they cared about was getting their money. Nice company!!! And to believe I made 6 of my friends switch to them. What a mistake!!!

Company: Geico Direct
Country: USA
State: New York
City: Woodbury
Address: Woodbury Road
Phone: 8008413000

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