Europeanplates.com
Item not received after 3 months, no tracking, no refund

I ordered my plate in July and was told to wait 4-6 weeks for delivery, but they would contact me when my order was shipped. I tried contacting them to see if my order had been shipped in late August. I got no response. I tried to phone them. Their phone number is only a voice recording to visit their website. I sent the same email to every address on their site and FINALLY got a response, which was only that it takes 4-6 weeks to ship the item. I waited another two weeks and contacted them again. I was told they would look into it. A week later and no response, I emailed again. Again, they would "look into it". I filed a complaint with the BBB and was told that they hadn't shipped it with a tracking number. They blamed everything on USPS and I was told I would get a refund because it would be too expensive to make another plate. Two weeks later, they had not initiated a refund through PayPal, so I called PayPal myself to initiate the refund. Apparently, there is a magic 45 day window in which PayPal can issue a refund, but they sent an email to the company letting them know that they can refund my money any time now.

TL;dr, ordered plate July 21. Still haven't received it, or a refund as of November 9. Next step will be IC3. Gov

Company: Europeanplates.com
Country: USA
State: Washington
City: Seattle
Site: europeanplates.com

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