Enterprise Rent-a-Car
Above the law?

To make a very long story short-I rented a vehicle at Lindenhurst NY location. I returned to Amityville location for convenience. Two employees checked the car out, said all fine, gave me paperwork, kept the car and told me Lindenhurst location would contact me to close out the account. A week later I received a blank incident form in mail stating I should fill out incident that occurred while I had car. I sent back and contacted, told nothing had happened. They sent me an almost $900 bill for damage, pictures, huge scratches on the hood, roof of car.

After several months I received correspondence that they had completed their investigation and I was responsible. I called Damage Recovery Unit. They told me someone at the Amityville location had both informed me of the damages and offered me an incident report on the spot but I refused. I argued with them, yet you took the vehicle, which was not yours, it belonged to another location, plus you handed me receipts, etc., with nothing documenting damage.

I told them they were flat-out lying. I requested 3X for the Regional Manager to call me after I spoke with both branches several times. I even went into Amityville to request this. He never called me! I told them I was filing a complaint with NYS Insurance Dept., since they were also attempting to get me to put claim through GEICO. Also the Federal Trade Commission and Suffolk County DA. I am in the process of writing complaints to send now.

Company: Enterprise Rent-a-Car
Country: USA
State: New York
City: Amityville
Address: Sunrise Highway

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