AAA Auto Repair
Poor Service - billing

In July I received the go magazine which had what I thought were awesome coupons. I needed an oil change with the synthetic oil and found a coupon in the magazine for 30.00 off as well as a 15.00 mail in rebate. I made the appointment, had the oil change done and went to pay only to find out at this point that the coupon (which it did not state on the coupon) was off the non members price... Not the member pricing. I am thinking the whole time my oil change was going to be 35.00 before the mail in rebate, I was wrong. I spent about 71.00 and then still had to mail in the rebate. Yeah, the rebate was a joke as well... I finally got it and it was 15.00 off towards services only at the AAA Service center I went to for the oil change in the first place. What a joke. When I complained directly to AAA, they said that it was stated (which of course I don't have the coupon any longer to proove them wrong). None the less, the so called 15.00 mail in rebate was not stated that it was for services. AAA clearly does not disclose the information they should! Horrible and customer service through the call center is not the best as well.

Company: AAA Auto Repair
Country: USA

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