Capital One Auto Finance
Extra payment drafted after payoff and refund of only $2.27

I paid my account in full on 6-18-04 and the company still drafted an extra payment of $384.52 on 6-21-04. At this time the account history showed this transaction.

I contacted Christine, the supervisor, and she had me fax a copy of my bank statement showing the debit and a cover letter. I complied with both on 6-29-04. To date there has been no credit.

I left several phone messages for Christine and received no return call. Hmmm, go figure. Still no refund as of August 1st. Now I am getting mad!

Today, August 3rd, I went to the account information and my account with CapitalOne does not even show they debited the money on 6-21-04. To make matters worse, I received a check from the company for $2.27. I wonder how many people they have scammed out of an extra payment with this procedure. I intend to contact a lawyer and have this investigated. It is not the money anymore, now it is the principal of the matter!

In short, my bank records CLEARLY delineate the draft taken on 6-21-04, their account used to show the same line item, not it is missing and they are trying to pay only $2.27! I hate mean people!

Time to take action

Company: Capital One Auto Finance
Country: USA
Phone: 8006891789
Site: capitaloneautofinance.com

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