Showcase Honda
Failing to cover new car warranty

I bought a 2011 Honda Ridge line at another Honda dealer But because Showcase was closer to my work I used them for servicing
At about 20,000 miles my brakes starting squealing I took it to Showcase and they told me that the brakes were glazing
I also told them that my glove box was not closing properly, you could see the light going off and on

Yes I know that is a minor issue but you spend $30,000 on a vehicle you expect everything to work

Anyway ever few thousands miles I would take the vehicle into the service shop foe brakes squealing and glove box not closing

I kept going maybe every 3-5,000 miles for the same two things

Right before the warranty expired, I took the truck in for the same issues. The service writer told me that in the newer cars the glove box light always stayed on

I walked over and opened the glove box and pushed the little push button for the glove box to turn on and off. I did this several times for the service guy and his only comment was " A*HOLE"

I told a service manager and all he said was he will speak to him

No apology or anything

What has happened to customer satisfaction, no body cares especially car dealers. They make their money not by selling cars but by adding things on to contracts

And not honoring warranties or doing shoddy work

3,000 miles after the warranty expired I had the brakes checked by two different repairs shops and they both said that I need a front brake job

I looked at the pads and could see were they were below indicator

So now I have to spend $850.00 out of pocket so have them fixed

Company: Showcase Honda
Country: USA
State: Arizona
City: Phoenix
Address: 1333 E. Camelback Rd

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