American Van Lines
Moving

I was given a Wednesday-Thursday pickup window, so I booked my flight to Kentucky for Friday at noon. I was called Wednesday and told they would be there the next day between 9am-11am. They called me Thursday at 930am saying they couldn't make it until the afternoon. I said that was fine as long as they came that day as I couldn't miss my flight. I call back at 4pm and ask where they were. They said they had to drop off the load they had packed up in the morning. So, I go book a hotel room as I had packed everything and broke down my bed. An hour later, they call and say the air brakes went out and they would be there at 7am. They showed up at 845 and I had to leave at 915 to get to the airport. My brother had to come watch them for me. I also had to sign a contract saying if I was late for the drop off, they would charge me $75.00 an hour. They were 24 late for me. I called to complain and all I got was sorry. They cost me $130.00 for a hotel room I wouldnt have needed if they would have told me ahead of time. I will never use this company again.

Company: American Van Lines
Country: USA
State: Colorado
City: Ft. Collins

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