U-Haul
Unprofessional & Awful Customer Service

Hiring smart anything was good but customer support was terrible.

First we'd to hear the workers protest freely about different clients about the day-we hired the vehicle that was Sunday, February 11 at 12:55pm.

24 hours later is once the problem occurred. We we are informed because we'd hired a dolly we were to secure the vehicle normally if it had been taken we'd be held accountable. We bought a lock for that truck and left the vehicle in the office around 2 am. We browse the sign up the leading doorway having said that when you have a lock about the vehicle to please range from the lock key using the vehicle key. To ensure that is what we did.

24 hours later Sunday, February 12 at 9:03am we arrived to work and also the same workers were operating but still worrying really loudly about customers while coping with clients. Whenever we strolled as much as the table I described the worker that people had a lock about the vehicle and he asked me my title and appeared it-up and he explained, “We currently slice the lock off.” And That I requested, “Why did you slice the lock-off whenever we offered you a key.” He began getting irritated at this time and said that there is no-key using the vehicle key and said yes there is we place the important thing onto it and decreased it in to the overnight container and he insisted that people we’re incorrect, so after like two moments of him requiring we were incorrect we'd to consult him to please search and what are you aware the secrets were resting right alongside him about the table using the lock-key about the vehicle keychain, and in the place of apologizing he claims “oh my workers should have created a mistake.” And by this time I had been truly frustrated and so I put the double key towards the lock-on the table and stated “well I suppose we don't be requiring this anymore.” Therefore The worker slams his hands-on the table and claims “you have to free your attitude normally I'm not likely to attempt to repair this situation.” I had been TOTALLY shocked he stated that in my experience and that I stated “No, I'm not likely to reduce my perspective, you all messed up and reduce YOUR lock and also have accomplished only claim around about it.” So my sweetheart who had been standing there the entire period stated “Fine we shall simply document a complaint.” Therefore The worker who NEVERTHELESS has yet to apologize claims, “Would changing your lock cause you to feel much better? ” in a very rude tone. I didn’t say something for this since I had been receiving so angry at him; he was speaking with me like I had been a young child. Therefore my partner claims “yes we'd enjoy it should you might substitute the lock.” Therefore we get a eight-buck lock that was exactly the same cost for that lock we taken care of a Walmart and also the worker who nevertheless comes with an terrible attitude towards us claims “why don’t you get a far more costly one? ” and my partner stated no we shall consider what’s equivalent after which the worker published people out our deposit bill and claims “I am sorry that my worker reduce your lock.” I however didn’t state something and simply got the bill and began walking towards the doorway and that I imagine among the additional workers went out and that I notice him declare definitely loud towards the additional employee he must examine the vehicle secrets before they reduce locks. Bear in mind you will find additional clients within the shop.

ALL THAT over a lock! If it wasn’t for his perspective and also the method he was talking with people it'd not have now been a large package but I DON'T enjoy him speaking with us like this.informing me I have to reduce my perspective, are you kidding me!?!? I wasn’t shouting but my speech grew up. I believe the worker was searching for a disagreement. We didn’t request a manager since we believe he was the supervisor.

Customer support is anything of course if I'm likely to be handled like crab since some worker hates their work then I'm not returning or mentioning my friends.

It was at:

U Haul Moving & Storage of Alafaya

11815 E. Colonial Dr. Orlando Florida. 32826

(407) 275-9267

Employee Name: Joshua Reny

Rental Date: 2/11 12:55pm

Return Date: 2/12 8:39am

Company: U-Haul
Country: USA
State: Florida
City: Orlando

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