Four Star Auto Glass
Ripoff does a LOUSY job & tries to take MORE of your money after the fact

I had to get the rear windshield of my sedan replaced after someone vandalized it in the second week of July. I called up various places, and Four Star Auto Glass in Little Ferry, New Jersey, gave me the best estimate: $125 for both labor and parts, which included putting in a used rear windshield in with no guarantee that the rear defroster would work upon completion. I took the car in and had it done. I drove home that day and everything seemed fine.

A couple of days later, it rained and I noticed that water was seeping in between the glass of the rear windshield and the rubber gasket. I did a careful inspection and saw that the area between the rubber gasket and glass wasn't exactly airtight; there were many spaces where the gasket and glass didn't seem to be bonded correctly or where there wasn't much polyurethane put in.

I took the car in a couple of days later (it rained day after day and I had to wait for a sunny day to bring the car back) and asked for the manager. The manager (or someone calling himself as such) went to inspect the windshield and told me something to the effect of, "Oh, your rubber gasket is old and dry and doesn't seem to be sticking to the polyurethane too well. We get this all the time! You should have gotten a new gasket." Well, maybe if the person who did the job noticed this, I would have asked for that! Maybe someone there should have suggested it so that I wouldn't waste my time! Or, maybe the person didn't put the enough polyurethane or they put it in incorrectly!

In any case, the manager offers to add in some more polyurethane "for free, no charge" to see if that is what will fix the problem, but if it doesn't. I would have to pay more money so that they would remove the windshield and put in a new gasket, then put in the windshield again! Unbelievable!

After they put in more polyurethane in the spaces (another lousy job, I might add), I took the car home and a couple of days later, it rained again and I found that Mr. Manager didn't fix my problem! I was stuck buying tube after tube of silicone from the local auto store and adding coat after coat of the silicone; I then had to wait a few days for rain to see if the leak stopped, put in more silicone since there was still a leak, repeated these steps over and over, until finally, the rear windshield stopped leaking!

Do NOT go to this auto glass place! (They also have three places in New York: the Bronx, Yonkers, and Portchester.) They do lousy work! Sure, I only paid $130-something dollars to Four Star Auto Glass, but for $170, I could have gone to another place I called and they would have put in a NEW windshield and probably would have done a better job installing the glass! At least the rear defroster works! Thanks for wasting my time and taking my money, Four Star Auto Glass!

Company: Four Star Auto Glass
Country: USA
State: New Jersey
City: Little Ferry
Address: Route 46 Little Ferry Circle
Phone: 2014405511

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