RockAuto
Sent me wrong part, made me pay for all shipping, even the return

Seems I have the same problem everyone else does with these people. I order certain parts, they sent me something different, refunded the part amount, refused to refund shipping. Plus I had to pay to ship it back to get my refund.

When I called customer service they told me I had ordered the wrong parts and it was my fault. I am very anal about ordering things on line and am POSITIVE I did NOT order what they sent me. Not to mention one of my best friends is a mechanic and sat right next to me while I ordered everything.

I'm guessing this is all just a ploy to make an extra buck. I am completely disgusted at their tactics and have no idea why they are even still in business!

Next stop, report them to the bbb!!

Company: RockAuto
Country: USA
State: Wisconsin
City: Madison
Site: rockauto.com

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