Enterprise Rent-a-car
False damage claim

I rented a car from Enterprise in Gilbert, Arizona during the month of Nov. 2011. This is not my first time renting with them and have been a loyal returning customer for years and I've never had an issue until now. After my car was checked out and damage and gas inspection was approved by Nancy I got a complaint letter from there damage department stating that there was $518.86 worth of damage done to the car. I am furious with this notice, I strongly believe this accusation is FALSE due to the fact that I never made any damages to the vehicle, the Enterprise rental agent (Nancy) inspected the car upon returning it and found no damages or never informed me of any at that time. I believe the damages (if their is any) occured AFTER returning the car and inspection was made and I had already left the business, possibly from drop off point to the companies parking area made by an Enterprise associate. I plan on appealing this accusation and never renting from Enterprise again also never referring potential clients to Enterprise as well if this matter isn't dismissed and I am found not liable for these damages I never made to this vehicle. I am an honest person and excellent driver and would of notified them if I made any damages to their car I rented. I would hope to continue my business with Enterprise so I hope they realize that I am not at fault in this matter. Lets see what happens

Company: Enterprise Rent-a-car
Country: USA
State: Arizona
City: GILBERT
Address: 1140 N. GILBERT ROAD #111
Phone: 4808134639

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