Enterprise Rent A Car
Alleged Damage claims scam

I had an accident on december 8. My insurance company set me up to get a rental from Enterprise located in Danbury, CT. I went to the location and a representative told me a black color ford focus is available for me to use and I said ok. We went outside he walked around the car pretty quick and showed the dent, and scratches that the car had and he note of it. He asked if I wanted collision coverage that they sell, I said no since I had my own insurance. Then he just told me to inital the forms and then I was on my way. Two weeks Later, I returned the car and another represantative told me he needed to inspect the vehicle and according to him there are scratches on a portion of the roof, I said if he was joking and he said no, I said to show me the car looks in perfect condition same way I took it and the same way I returned it. He pointed out the scratch on top of rear left roof. A scratch that you have to get very close to see it. This car was giving to me with preexisting scratches, the representative was quick with the walkthrough of the car and never saw the roof. Now they are blaming me for scratch on the roof and that they need to file a claim with my insurance or otherwise I have to pay for that scratch. This is a scam by this since I decided not to purchase the collision coverage now they are finding ways to suck more money out of me or my insurance. I am going also file complaints with BBB and attorney general's office.

Company: Enterprise Rent A Car
Country: USA
State: Missouri
City: Saint louis
Address: 600 Corporate Park Drive
Phone: 18002646350
Site: enterprise.com

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