Bell Road Toyota, Re, Karen In Finance/warranties
Ripoff dishonest unfair misleading business practices rude unwilling to help or answer questions once purchase made

I purchased a used vehicle at Bell Road Toyota in 12. I also purchased an extended warranty & gap insurance through a pushy, obnoxious salesperson named Karen.

My vehicle was involved in a total loss accident in 4/02. I applied for my warranty remaining refund & gap insurance. I also filed for car rental reimbursement along w / re-imbursement of my $500 insurance deductible (through other co.) which is covered thru this policy. My gap insurance didnt pay till 7/02. I refiled
a 2nd claim for warranty-still no answer from Karen who handles this & was told nobody else could help me! 4/04; I decide to file one last time &the only way karen replies this time is by e-mailing major website of DAIMLER-CHRYSLER.

Karen called the very next day, stating claim has never been filed! I provided her again w/all the numerous mounds of paperwork that I luckily saved & was told it would be 4-6weeks. At end of conversation karen rudely stated to never e-mail her again! I was shocked a this was only way she had ever responded! Few days later I realized I DIDNT provide her w/a cancellation form whih would have automatically asked for any change of address. I clled karen & left mess on her answer machine twice. Sent a fax w / my change of address & asked for confirmation to please ease my mind & nerves as this was 3rd time filing!!! She never responded.

A few days ago I decided to check on status of refund w/warranty co. Myself. I WAS TOLD THAT THEY SENT MY CHECK TO DEALERSHIP IN JULY!!! Why would this woman put me through all of this / She has never answered a phone call pertaining to my gap ins. Also. She must have known that refund was received!!! This karen/person has totally alienated me from purchasing through her co., from buying any dodge/chrysler product or doing business w/Automotive warranty services in the future. I feel I am owed more than my refund! She had the nerve to also be rude!

Company: Bell Road Toyota, Re, Karen In Finance/warranties
Country: USA
State: Arizona
City: PHOENIX
Address: 2020 W. BELL RD
Phone: 6028630600

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