National Tire and Battery
Tire Dismounting Misconduct

On 11/05 I had NTB # 583 swap summer tires Dunlop 235/45 r17 on my Subaru Impreza 2011 for all season Nokian tires. Before I came to the NTB shop I didn’t have tire sensor indicator on for about 3 weeks. Everything looked normal. Having taken old tires from the rims the technician claimed that at least one pressure sensor was broken. Store manager Omar H. Made me sign a statement that I am aware that TPMS monitors were already broken despite the fact that there were no indication of it.

After installation of new tires is done and having driven a car for about a minute the tire pressure indicator went on and permanently remains on. I drove back to the shop and complained that the light wasn’t on when I came to the shop. Omar rejected any wrongdoing on the shop side and refused to fix. Also I consider it more important for safety to have winter compatible tires at this time than working tire pressure sensor, the whole situation is embarrassing: before I brought the car to this shop I had summer tires with a proof (around 3 weeks ago) of working pressure sensors. After the tire replacement I have (at least one) broken sensor and light indicator permanently on on my new car. This made me really unhappy.

Company: National Tire and Battery
Country: USA
Address: 175 Main St Weymouth MA 02188
Phone: 7813409700
Site: ntb.com

  <     >