U-Haul
Bad experience

I reserved a two-wheel vehicle dolly to move a brand new automobile from Toledo, Iowa, house to Hudson, Wi. Our reservation was to get in Sylvania, Ohio on 7/2/06. The 1800gouhaul support representative mentioned that somebody might contact me your day before to set up time and area. I offered my charge card # and my spouse and that I got a not so fuel-efficient vehicle to Toledo to draw the brand new auto house.

On 7/2 I named to obtain area since no one had named me your day before because they suggested they'd. I had been informed that I'd be named by 5 P.M. I had been okay with not selecting it-up until 7/3, despite the fact that my reservation was for 7/2. Nobody named by 5 pm. So when I called 1 800-gouhaul I had been informed the shop in Sylvania/Toledo was shut but they e mailed the shop to contact me between 7 and 9 am on 7/3. Good.

Obviously nobody named me by 9 am on 7/3 and so I named 1 800-proceed uhaul for aid. Sadly I don't recall the woman's title that I talked with, but she really stated " you keep calling the Illinois service-center, I actually donot understand what you believe I will do for you personally in Toledo, Ohio."

I do not often free my awesome, but I'm 17 or even more hours and 3 telephone calls (on-hold alot) into this and I stated "I am only y&e calling the 800 customer support quantity that got me were only available in this offer." At that time she stated if you like to declare at me your reservation is terminated, and hung-up on me.

I called the shop in Sylvania, Ohio and informed them that which was up, she decided to stop without receiving me the $50 termination charge - that will be excellent since u haul customer support really terminated it.

My spouse and that I went both automobiles house, charge mean additonal $11.35 in tollroads - $80.85 for gas within the automobile I had been said to be towing, and also the vehicle used to do not require to generate today (for towing reasons) charge one more $198 in gas over our additional automobile I really could have pushed. Without the $170 in rental charge used to do not need to pay for - this u-hual encounter really charge me $120.20. IT COST ME $120.20 to try and conduct business with u haul.

Company: U-Haul
Country: USA

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